Navigating The Motor Accident Insurance Claims Process in Singapore

Being involved in a car accident is always a stressful experience, made even more so by the process of filing an insurance claim. To help ease some of that stress, we’ve put together a helpful guide on what you need to do to file a motor accident insurance claim. Read on to learn more.

What is Motor Accident Insurance?

Also known as “car insurance” or “auto insurance”, motor accident insurance is a type of policy that provides financial protection in the event that you are involved in a car accident. Motor accident insurance can cover repairs to your vehicle, damage caused by your vehicle to other property, medical expenses incurred as a result of the accident, and even legal Motor accident claims fees if you are sued as a result of the accident.

How to File a Claim

If you are involved in a car accident, the first thing you should do is exchange information with the other driver or drivers involved. This includes getting their name, contact information, driver’s license number, and insurance information.

Once you have this information, you will need to contact your own insurance company to begin the claims process. Be sure to have your policy number handy when you call. 

It’s also good to know that your car accident lawyer can do this on your behalf if you are unsure about the process or nervous about making a mistake.

The Process of Filing a Claim

  • When you contact your insurance company to report the accident, they will assign you an adjuster who will act as your point of contact throughout the claims process.
  • Your adjuster will likely ask you for additional information about the accident, such as what happened and when/where it took place. They may also request access to your vehicle so that they can inspect it for damage. 
  • Once they have all of the information they need, your adjuster will work with the other driver’s insurance company to determine who is at fault for the accident.
  • If you are found to be at fault, your insurance company may cover some or all of the damages caused by the accident. However, if you are not at fault, the other driver’s insurance company will be responsible for paying for any damages. 
  • In either case, it is important to note that there is usually a deductible that must be paid before your insurance company will start paying out on a claim. The amount of your deductible will depend on your individual policy terms. 

Getting the Best Auto Insurance for Your Needs

  • Liability Coverage: This is the most basic type of coverage and it pays for property damage and bodily injury caused by an accident for which you are at fault. In most states, liability insurance is required by law. 
  • Collision Coverage: As the name implies, collision coverage pays for damage to your own vehicle caused by an accident. This type of coverage is optional, but if you have a loan or lease on your car, your lender will probably require you to have it. 
  • Comprehensive Coverage: Comprehensive coverage pays for damage to your car from causes other than an accident, such as theft, fire, or vandalism. This type of coverage is also optional, but if you have a loan or lease on your car, your lender will probably require you to have it. 
  • Uninsured/Underinsured Motorist Coverage: This type of coverage protects you from being hit by a driver who doesn’t have insurance or doesn’t have enough insurance to pay for the damages they caused. In some states, this coverage is required by law. 


Filing a motor accident insurance claim doesn’t have to be stressful if you know what to do and expect from the process. By following these simple steps, you can get through it with relative ease and peace of mind knowing that you are covered in case of an accident.