In another email to American Galaxy Fold purchasers, Samsung has affirmed that it is as yet taking a shot at fixing the gadget’s issues and doesn’t have a release date yet.
All the more significantly, the company is inquiring as to whether they need to keep their requests. If customers don’t affirm before May 31st, their orderswill be dropped.
Marked by Kal Raman — Chief Digital Officer of Samsung Electronics America — the letter endeavors to limit the issues of the new gadget: “many reviewers shared with us the vast potential they saw for this new form factor, but a few had some issues.” The email follows reports of Samsung retrieving all Galaxy Fold review units.
The facts confirm that just a couple of clients had issues — five by my last count. Furthermore, two of them broke the gadget themselves by evacuating the external layer of the screen supposing it was a screen protector. In any case, it is likewise obvious that the gadget seems to be too fragile to be in the hands of consumers, as an iFixIt teardown uncovered a month ago.
In an announcement to Reuters, Samsung affirmed that it was required to tell clients about the up and coming pre-order cancellation due to U.S. regulations.
Before asking them a last inquiry, the letter says thanks to Galaxy Fold fans for their help, saying ‘sorry’ for the inconclusive deferral. It likewise advises them that their pre-order ensures their place in the line to get one of these cell phones at whatever point they dispatch, but that they won’t be charged until the Galaxy Fold ships.
“If you don’t want to wait,” the letter continues, “you may cancel your order at Samsung.com at any time before it has shipped.” However, it also adds that Samsung will automatically cancel any order that is not confirmed before the end of this month.
“Samsung Electronics America is committed to keeping our customers informed on the status of their Galaxy Fold preorder. While we continue to make progress in enhancing the Galaxy Fold, a new release date has not yet been announced. Because of this, we have recently contacted our preorder customers to provide them information on their options as we move forward.
As per U.S. regulations, we are required to notify customers that their preorders will be cancelled in the event the product has not been shipped by May 31st. Samsung Electronics America is offering customers an option to keep their orders past this date and customers may also cancel their orders at any time.
Samsung values the trust our customers place in us and want to thank them for their patience and understanding.”
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